Grievance Redressal Policy

🔹 Key Components of a Grievance Redressal Mechanism

1. Grievance Submission

  • A formal way to raise a complaint (via online portal, written application, email, or grievance box).
  • Allows for anonymous or confidential complaints if required.

2. Acknowledgment

  • Immediate or timely confirmation that the grievance has been received.

3. Review and Investigation

  • Conducted by a designated grievance officer or committee.
  • Includes collection of evidence, statements, or supporting documents.

4. Resolution

  • A fair and timely decision is made to resolve the issue.
  • Actions may include compensation, disciplinary action, or corrective policy measures.

5. Communication

  • The complainant is informed of the resolution and actions taken.

6. Appeal Mechanism

  • The complainant may appeal the decision if unsatisfied with the outcome.

7. Record Keeping and Reporting

  • All grievances are documented and reviewed periodically for quality improvement.

🔹 Grievance Redressal in Different Contexts

  • Corporate Sector: For employees (HR issues) or customers (product/service complaints).
  • Education: For students and staff concerning academic, harassment, or admin issues.
  • Government/Public Sector: For citizens regarding public services or misconduct.
  • Banking/Finance: For customers facing issues with financial services or products.

🔹 Example: Grievance Redressal Policy Format

Grievance Redressal Policy

1. Purpose

To provide a fair, transparent, and structured mechanism to address and resolve grievances.

2. Scope

This policy applies to all stakeholders including employees, customers, vendors, and partners of LIORA CREST LLP.

3. Procedure
  • Submit complaint via [email/portal/grievance box]
  • Acknowledgment within 3 working days
  • Investigation and resolution within 15 working days
  • Right to appeal within 7 days of receiving the resolution
4. Contact

Grievance Officer: JOY ALEX
Joy Home, Paricheri, East Kallada, Koduvila P.O. 691502 Kollam, Kerala
Email: joyalexmjoyalex@gmail.com
Mobile: +91 7012447927

If you would like to file a grievance, please email us or use the official grievance form available on our website.